Shipping + Returns
packaged with style
handled with care
Shipping & Processing
All orders are shipped via USPS. Rates are determined by weight and destination. As closely as possible, the rates we charge for shipping and handling are an accurate reflection of the costs that we incur to safely and efficiently deliver your order, and to ensure that it meets the highest expectations.
It is of the utmost importance to our team to ship all orders promptly and without error; however, we appreciate your understanding that we are not responsible for events outside of our control. This includes, but is not limited to, weather-related postponement or other unexpected and unforeseen circumstances that may cause temporary shipping delays or delivery errors.
We strive to ship all in-stock items within 24-48 hours of receipt of your order; however, some orders may take longer to process. For standard delivery, most purchases are dispatched to arrive within 4 to 7 business days. Please note that business days do not include holidays. During promotions, sales or holidays, ship time may be delayed up to 7 business days. Orders received on weekend days and holidays will be processed and shipped the following business day.
It's part of our mission to minimize our environmental footprint while maximizing the benefits to our customers. Accordingly, we take a green approach with packaging, and all of our containers are eco-friendly, recyclable, reusable and BPA-free. Our durable corrugated cardboard shipping boxes are made from post-consumer material and are recyclable. And, yes, we do use oodles of packing peanuts - they help us to ensure that our glassware arrives at your door in one piece. The good news is our packing peanuts are made from renewable resources and are 100% biodegradable and compostable.
Returns & Exchanges
We believe that we have meticulously developed products that are unique and extraordinarily well-crafted. We stand behind our merchandise and quality 100%. If you are not completely satisfied with your purchase, we will gladly offer you an exchange within 14 days of receipt of the product. Please note that return shipping charges are non-refundable, unless the item received is incorrect or damaged. In that case, we ask that you contact us prior to sending the item back so that we may facilitate your replacement order. Returns are refunded in the original payment form. You will receive email confirmation once your credit has been processed. Sale items are not returnable or exchangeable, except for shipping errors or damage.